If people are clocking on a reader and clockings are importing into Jarrison Time, but the turnstile (or door) is not opening after successfully clocking, check the below setting:
1) From the menu go to Access > Devices.
2) Select the reader for which the turnstile/door isn’t opening, and and ensure Activate Relay for has been ticked.

3) If it was not ticked, tick and set for 1.0 seconds. Then click the green lightning bolt button, and select the Send Configuration option.

If the Activate option was already enabled, or you’ve tried the above steps and the door/turnstile still doesn’t open, there may be a hardware fault, requiring physical inspection and testing. Please contact your Jarrison Time supplier to assist further.