- Ensure the device is running the latest firmware for optimal performance.
- Consider re-enrolling employees, capturing new facial images with neutral expressions, under consistent lighting.
- Instruct employees to face the device directly when clocking, without tilting their heads excessively, and check that they do so.
- Check the facial device’s installed position is optimal. Avoid extreme lighting conditions and ensure usable height of the device for everyone.
Also see Facial recognition device misidentifying employees and Tips for improving facial enrollment